My package was marked as delivered! Where is it?

If you have checked your tracking number and it says delivered, you are going to have to contact USPS, UPS or DHL to get more updates. At this point, it is out of our hands and onto the shipping companies wide shoulders!

We suggest looking asking your neighbors to start, and perhaps building management if you live in an apartment complex. It may be that simple - as many of our customers have found their packages that way. If the postal service is unable to help, please contact us and we can help you create a missing mail search, if applicable.

Labyrinthos does not cover replacement shipments for stolen or lost packages. 

However, we do partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Note* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.