My package has been shipped back to you, what should I do?

As a customer, it is your responsibility to follow the status of your packages. Please keep a close eye on your tracking numbers and the email notifications from us, so that you can monitor packages when they reach your area. If packages are not picked up in time, our shipping carriers will return the package to us.

We regret to inform you that if you'd like the package to be reshipped after it returns to us, you are responsible for additional shipping charges. You may also choose to receive a refund for your items minus shipping the cost of shipping and our restocking fee (10%).